Had An Accident?
We Help With The Claim.

California drivers generally have the right to choose a licensed repair shop. Coverage, repair authorization, the deductible, and payment remain subject to the policy and the carrier's claim decision.

Drive Auto Body can coordinate with auto insurers on authorized repairs and helps with repair documentation, adjuster communication, supplements, and direct billing after authorization. Drive does not claim a special carrier or direct-repair relationship. The customer remains responsible for the policy deductible and any authorized non-covered charges unless a separate written assistance arrangement applies.

Yes. Submit the form even if you do not have a claim number yet. We can review the damage, explain the next step, and add the claim number later when your carrier provides it.

Drive Auto Body does not perform windshield or window glass repair unless related to collision loss.

Drive Auto Body does not complete full repaints unless related to collision loss.

Drive Auto Body does not complete engine, transmission, mechanical-only, oil, or brake service-only repairs unless related to collision loss.

Repair timing depends on damage severity, parts availability, insurer approvals, hidden damage found after disassembly, and any required outside procedures. After inspection and authorization, we explain the current plan and provide updates at meaningful milestones or whenever the schedule changes.

Yes. The form accepts vehicle photos. Photos help Drive review the damage type, insurance status, and whether the repair looks like a good fit before you drive in.

Drive reviews your details, insurance answer, towing need, damage type, vehicle information, and photos if included. The shop then calls during business hours to discuss estimate and claim next steps, and texts only if you opt in.

Ask about deductible assistance after the carrier-approved estimate. Availability depends on coverage, deductible, repair scope, and the written arrangement. The customer remains responsible for the deductible and any authorized non-covered charges unless a separate written assistance arrangement applies.